PROGRAMME INTRODUCTION
Most businesses that exist in the market were created to solve problems. If there are no problems in the market, there will be no need for businesses to exist. Our job whether as a business leader, manager or employee is to solve problems. The size of our success is directly related to the size of problems we solve. To achieve big results we must solve more and bigger problems for lots of people.
Solving problems often requires critical thinking – the ability to think clearly and rationally particularly when under pressure. However, when faced with a huge problem, most people are largely influence by their emotions first. Fortunately, when applying the ‘Solution Focused’ approached in problem solving, we naturally become more critical and more creative in thinking when addressing problems and we are able to create better solutions, better products and better services that we can offer afterwards, as a result.
In this powerful 2-day programme, participants will learn the Solution Focused approach and the psychology of critical thinking that allows highly effective people make better decisions and tackle bigger problems in a creative manner. Participants will learn powerful Solution Focused techniques and tools that enable them to approach any problem systematically.
At the end of this programme, participants should be able to:
- Solve problems in a creative manner by applying the Solution Focused Principles and Tools
- Determine what’s most important and resolve the highest priorities first
- Analyse problems objectively and trace problems to its origins using the Root Cause Analysis
- Identify the Root Cause of Success and build solutions around What Works
- Confidently decide, propose and implement the solutions, and prevent problems from reoccurring